We found a live rat in my child's room. Can you imagine the horror? Top-Notch sent out 3 people to thoroughly inspect my house,yard,attic and basement. They explained to me what they were looking for, what they found (and did not find in my case!), and why I should not be concerned. We have a new plan now for feeding our cat, that does not welcome extra visitors. When they were done, I asked "How much do I owe you for today?" I was told NOTHING! They provide free estimates. So they came out,inspected my house, didn't find anything to worry about and DID NOT sell me what I didn't need. I will definitely call them if needed.