Poor Job, Do Not Pay until satisfied
Con: Disappointed with color match to existing flooring, quality of replacement wood is different from original, chatter marks (divots, dips) accentuated by Pizazz and thin look of poly on supposedly finished job. Replaced flooring has knot holes with voids, chips, worm holes and doesn’t match original floor quality. They used light fill material on voids in dark knot holes (black-eyed pea), Chatter marks all over the original floor, noticeable dips in sanding, fill material on replacement flooring doesn’t match fill area, left splatter on all base molding, doors, and door frames, pencil measurement marks on new stain grade shoe mold, didn’t fill nail holes in new shoe mold, dust in closed off rooms and entertainment center, didn’t leave supplies for touch up, pushy for payment. Gave us a web link for touch up supplies rather than supplying left over material. Argumentative with customer, excuses and disclaimers for any complaint.
Pro: Started on time, great help in removing flooring on a weekend to prevent mold, stayed on budget, good job of filling original floor gaps, wrote justification for refinishing our mud room, added additional coat of poly at no charge due to our dissatisfaction. In the end Pizazz did communicate but offered no meaningful resolution to our complaints or as Pizazz puts it, “grievances”.
Advice: Would recommend you consider a different flooring company. Put your expectations in writing and refuse to pay until all of your expectations are met.