Russell came out and did a free estimate. We made an agreement on price and he did what he said he would do, when he said he would do it. Had a couple estimates and his was not the lowest (close to it though); however, I felt that he would be the best for the job and I was right. Was warned that some of the ceiling tiles in my basement apartment may be damaged through no fault of their own, which is understandable); however, none were after all! Highly statified customer.