LeeHen
TRUST RATING
Member since 3/06/2012
Reviews 2
Average Rating
Helpful Votes 0

Might can repair a garage door but not install one

I called the company and ask if they would be available to install a new opener I got for my birthday. The company said no problem. Marcus, 45 minutes late for his 10:30 to 12:30 window, couldn't get the opener installed and jams the motor because he didn't read the directions. He then says that he typically does not install openers and he is the “warranty man.” He then leaves without reconnecting the old opener saying someone will be back in two days. Two days later, Brian, very knowledgeable but an hour late because corporate has him double booked, gets the opener back-up and fixes the wiring that was done incorrectly by Marcus. He then looks through the directions to see a warning light that confirms Marcus broke the main motor. Brain trying to find some resolution tries Tina, corporate office person that was no help at all. She was trying tell me that they don't install third party openers and that this is my problem. Why did they come? I can't stress enough, Tina was useless and should be moved to some other job that does not require any customer interaction. Bryan was great and the only reason I'm giving this company 2 stars at all. He put back up the old unit and got everything back working. This company might be OK with their own garage door openers but if you want someone on-time and can fix your existing door openers, you should look to someone else.

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All Gwinnett Appliance Service

Posted on: 3/6/2012

Fast and Friendly Service

Call as my fridge stopped working. From scheduling the service to getting the work completed, All Gwinnett was outstanding. Tracy and the others were very professional and was able to quickly get me back up and running. It was nice to have a repair person take the time to explain what happened and how he was going to fix it. He was clear through the entire process. I would recommend them to anyone! Great Job!

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