3 trips, 3 techs and 3 bills to fix 1 problem
We have used Aquarama off and on throughout the years, and have tried some other vendors too. But, in this trip (or series of 3 trips), I finally feel violated as a trusting customer. First off, did you know they start charging you when they drive in the driveway (even if they are sitting in the truck)? I found out via way of an extra 30 minutes on my bill and at $139 per hour, that is a hard pill to swallow. So, beware, once the company is in your drive, your clock is ticking. The first trip, the wrong type of technician was sent for our issue. After $200+ bill, we were told we needed a leak detection test. The leak dectection guy is another $139/hr. The leak detection guy could not find a leak, but decided I need to dig all my plumbing up, surely I'll see a leak then. After digging up 70 linear feet of pavers, I found the leak under my skimmers. (Why could they not tell that with the "state of the art leak detection equipment" they advertise on the hold music?) The 3rd crew arrived at the job site without any tools to finish digging to replace the skimmer plumbing. I also paid his time to return to the shop to retrieve shovels. Overall, we were taken advantage of and not treated as valuable customers. I would never charge my client for time I did not spend physically working on their job site. If there is a next time, I'll be more astute in their pricing tactics before we start a job.