For the first time after years, we are very disappointed with their service today. They made us wait for an hour and even after that they were not ready to take pictures (of our kids). Of course we had an appointment. We drove to mall of Georgia just to visit picture people , with our kids and were really disappointed. BTW, our family room is full of picture people portraits, we've been their customer for more than 5 yrs. we didn't expect this service for a long term customer.