Honest, friendly, patient and helpful!
I recommend this shop for all of your Honda needs. They have saved us so much money, I'll never take my car anywhere else again. I only wish our other vehicle was Japanese so that it could be serviced by Garrard's too.
2 great experiences:
In December, the vehicle needed work done to pass emissions. Dwight was honest, fair and explained everything in detail. The car was repaired for exactly the amount we were quoted (and significantly less than the dealership) and Dwight even ensured the car was emission ready. Talk about customer service!
This week the vehicle was brought in for an oil change and for a brake inspection. We were positive it needed breaks. Dwight took the time to patiently explain why we were hearing what we heard and instead of taking advantage of us by replacing the breaks, he ensured us they were in working order and committed to keeping a close eye on them as we brought the vehicle back for service again for an oil change in the future.
The drive to Garrard's is a bit far for us, but we are willing to make that drive each time this vehicle needs services - all due to fantastic customer service and honesty.
I can only hope we are able to find the same kind of service for our domestic vehicle.