I had AquaGuard install a Supersump Pump to take care of a flooding basement. My installers, Brandon and Ryan, did not take the time to do the promised preparations in order to minimize the incredible mess that is a result of jackhammering a concrete floor. Because of this, I was left with much more of a mess than I should have been. Pat, the general manager, did contact me and sent out an AC guy to check my units inside to make sure they had not been damaged. He also offered to send a cleaning crew, but it was too late - I had spent days trying to get the dust out of every nook and cranny. I have confidence in the product and the installation - just make sure they do what they say they will. Also, my salesman, Chris Eberhardt recommended TOM HORDOS, owner of CREATIVE EDGE CONSTRUCTION, for the necessary demolition/rebuild of the staircase and walls. The cost was really high, but I went with him figuring since he was recommended by a company like AquaGuard, I would get quality work. WRONG! The job he did was terrible - the quality of his work was subpar to say the least. I would never recommend him to do any work for someone. This is the second time I have used AquaGuard and will use them again if I need to, but I will be much more diligent in making sure everything is done as promised.