I can't remember the 2 technicians names that came to clean our carpets, it's been since Nov 2011 and I've waited too long to write this. But as I walk around & look at the carpets now in March, I'm still very pleased with the results. Techs were careful, respectful, thorough, and professional. They did a great job. I was shocked they would not take a service tip from me. I would definitely recommend this company to others.