Money first, commitments second
I had DeKalb Tree come out about a month ago to give and estimate for removing a couple of large fractured limbs that were hanging over our kitchen. I chose DeKalb Tree based off of these generally good Kudzu reviews. The estimate came in a bit higher than I expected (disclaimer: this was my first time pricing such work) so we admittedly drug out feet a bit to get a feel for the market rate before finally scheduling an appointment for this past week. Two hours before the scheduled appointment, we got a call saying they couldn't come out that day because they had emergency work that took priority. Really? I just decided to start over and find yet another company - I can't be bothered to spend my money on a company that can't honor an appointment because there are more lucrative jobs out there. If that's the game they want to play, that is fine, but they have to be prepared to lose business and if this is something that would bother you I recommend looking elsewhere.