Your pet is just a number!
My dog was at this pet hotel for 6 days while we were on a trip. THey didn't know who she was when I came to get her. They referred to her by the cage number to go and retrieve her. She had an eye infection when I picked her up. It was after 9 am - you would think by that time, someone would have tended to the infection or at least cleaned it before giving her back. It took them a little longer to bring her back up to the front... the guy who brought her up said ' sorry she had to take care of business'. I took her out to the car after paying & she was rushing to find a spot to do #2. After 9am, and noone had taken her out yet??? I thought it was strange she wasn't as happy to see me after 6 days... she was rushing to look for a spot to take care of business instead.
I called once while on the trip to check on her. They didn't know her and didn't have much to say except she had trouble going one morning.
She had stayed at other Petsmart boarding places before... the services at this place doesn't come close to the other one we had used. Staff is not as friendly and your dog is just a number. I wouldn't use them again...