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Toni & Guy Salon

Posted on: 4/11/2012

Devastating

I felt reassured when I went in knowing that everyone has to go through the same training in order to work at Toni n Guy, so I didn't worry too much about who did my hair. And after all, I hadn't been to the salon in over a year so I didn't know who was still on staff. I had a four o'clock appointment which started right on time. I have a lot of hair so it isnt unusual for me to sit in a salon chair for up to 3 hours for a highlight and cut. Well, three hours later, she had JUST finished applying the color. 45 minutes later, after being shampooed, I was brought to a mirror for the first time. To my horror, my hair had gone from blonde to the most disgusting gray-red-black mixture I had ever seen. Everyone there assured me that it would look better once it had been cut and dried; however that only made the color worse. Devastated, I asked for the color to be fixed, and the colorist said that she would the next morning. She assure me that this time it would only take 1 1/2 hours, tops. So I arrived at 9:00 sharp the next morning. By 11:30 I could not believe that she was just finishing applying highlights. I finally asked to speak to a manager because I was so upset. She confirmed that

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