winesnob
TRUST RATING
Member since 10/05/2005
Reviews 3
Average Rating
Helpful Votes 0

SERVPRO of Chamblee/Dunwoody

Posted on: 11/10/2005

Extremely responsive

John Jones, Production Mgr, personally handled my carpeting cleaning needs. He made me feel like a valued customer even though my job this time was small. He called when he said he would, arrived as planned, and delivered my cleaned carpet when promised all with a very personal touch that is rare to find these days. i would definitely use this service again. The price was also outstanding!

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HAPPILY rescued me out of difficult situation!

Carrie was truly HERE for me when my regular cleaning lady cancelled her appt the day my mother was coming for a long visit. As a full-time professional, I would never have been able to clean the house and prepare towels, beds, before she arrived. I called Carrie's Here at 5pm one evening and she arranged for a professional to be at my home at 9am next morning. In fact, her employee arrived EARLY and did a great job and even wrapped a gift for me so I could get to work sooner. I can highly recommend Carrie's Here, as she TRULY is!!!!! Rare these days when someone helps it fall into place for you when others leave you hanging. I am using Carrie's Here again!

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Kiwi Services

Posted on: 10/5/2005

Unbelievably bad company

I used Kiwi Svcs to clean my carpets, upholstered furniture and hardwood floors. They ruined my linen loveseats by using moisture on them, even after I questioned the method while they were cleaning. Their customer service is impossible to reach. They do not return calls. It took me 10 months to resolve my matter with them. I had to chase down fabric all over the world, only to find what I had on my loveseats could not be duplicated. I had to have both loveseats recovered. Getting reimbursed was a nightmare. This company's personnel do not know what they are doing and hide behind voicemail. They fingerpoint at others instead of professionally resolving matters. The original cleaning person shammed the company by cleaning my floors for a cheaper price and pocketing the cash for himself. He was fired. The only worse company to deal with is the cabale company as far as reaching them about a problem and getting it taken care of. I would not subject my worse enemy to the services of this firm.

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