Member since 4/26/2012
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Sager Overhead Doors

Posted on: 4/26/2012


Called in to get a quote was quoted a reasonable price which was worst case scenario "$90 to $149" so I went ahead and scheduled for them to repair my broken spring on my garage door. They did show up on time and I guess this is my fault as I trusted this company was honest and I let my wife handle paying the bill. After the tech inspected the garage he informed my wife that we would need two springs but never informed my wife of the price. We thought again worst case $149. NOT THE CASE they handed my wife a bill for $463 dollars to replace two springs and it took the technician about 45 min to replace. My wife then called me and informed me of what happened and I was OUTRAGED, I called Sager overhead doors and spoke with them concerning the bill and they pulled up my paperwork and confirmed that they did in fact quote me $90 to $149 dollars. I then asked why then did you guys charge me $463 dollars he said he would have to call me back after he spoke with the tech I said thats fine. Sager doors did call me back and apologized that they "overcharged me $20 per spring so they would refund me $40 " I was still in shock I said $40 dollars thats nothing. Sager doors then said that they would also refund me the 29.99 service charge for having to drive to my house to replace the springs. I still was in shock. I was so upset that this company not only took advantage of my Wife but advantage of my entire family.

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