Nice windows but sloppy install and poor follow up
Had a couple of windows replaced in my family room. The new windows are great as they are totally encased in PVC and guaranteed for life (the orignal windows were encased in wood and rotted out). Quality of work was good, but the install was a little sloppy as they left adhesive all over the windows and never cleaned it off (it was also caked all over the window joints which provided a little bit of a challenge for my painter). Also, the project manager (Pete) never called in advance to confirm the install date or let me know what time the installers would be arriving, was not on-site during the install, and never followed up to make sure I was happy. Overall, I'm happy with the end product but I was a little surprised with the lack of customer service at the end.