find another company
My first clue should have been that the company had one of the "arborist" going door to door soliciting business because "we were in the neighborhood". This was on 6/7/2011.
I actually did have work I wanted done, so we walked around the yard, me showing him EXACTLY what I wanted done, him writing up the estimate on paper.
I was concerned about a crew coming when I wasn't around, because I wanted to make sure what I wanted done was actually done. I was assured I didn't need to be home, that it was all written down.
The crew eventually shows up on a day when I was gone, does about 1/4th of what they were supposed to do. Does not clean up properly, throws some limbs and debris over my fence instead of cleaning up properly. Cuts down a cypress and another bush leaving the stumps when I was understanding the whole plant would be removed, not just cut down. Now nothing can be planted there unless I have the stumps removed myself. My estimate clearly says "remove cypress, remove bush".
I am thinking they are coming to finish the job since it was only partially done. But I get another invoice that my payment is past due. I call the office, explain it all to the woman that answers the phones. She say's she will look into it and have someone call me. Months go by, finally the same arborist comes again to my house, after dark on 12/21/2011 to look at the work done. He agrees that only part of the work was done, fills out anoth