We are the third owners of our home but have lived here for 10 years. Over the years the landscaping has changed significantly and the current irrigation system put in by previous owners was not doing the job. Some of it wasn't even functional anymore. I read the few reviews that were here and decided to have CRI come out for an estimate. Jeff came out, saw what we had, and gave me an estimate. We arranged a time for the following week for him to come back and do the job. The next week he called a couple of hours before our appointment to tell me the truck broke down and asked if we could reschedule. Amazing! Someone actually calling to apologize and communicate that there was a problem! Anyway, we rescheduled for today and he called this morning to confirm the time he would be here. Another plus! They got to work as soon as they arrived moving sprinkler heads, changing them when needed, capping off those that were no longer needed, repairing things, etc. By the time he was finished, my sprinkler system was fully operational. He didn't charge me any more than the original estimate - which was very reasonable by the way. I don't have time to wait around for companies to decide whether they're going to show up to do the job, so if you're the same, I would highly recommend CRI. Jeff performed quality work, was very courteous and respectful of my time, and charged a more than reasonable amount of money to do it.