The mark of a good company is great customer service, which is why Bertolli is an excellent company. Bruno was extremely responsive to emails; not only is he fast, but he is very thorough and helped us with the many, many emails we sent back and forth. As far as installation, Ronnie and his crew member were excellent. They did a great job and left the area spotless when they left. We could not say better things about them. We definitely want them back to finish the rest of our flooring when the time comes. Don't hesitate to call Bertolli Floors and have them work on your house!!