Smile0169
TRUST RATING
Member since 5/22/2012
Reviews 2
Average Rating

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Reviews 1 to 2
Terrell Hvac & Air Conditioning posted on 5/31/2012
JIM TERRELL IS A SCAM ARTIST
On May 4th, Jim Terrell installed a YORK 3 TON unit with Evaporator Coil. Today, Jonathan of Cool Masters came to perform Preventive Maintenance on all my units. Jonathan found the following defects: 1. A 3 ton unit was installed when the original unit was a 2 1/2 unit. 2. The evaporator coil should have had a "piston" or "TXV Valve" installed and it was not. 3. Jim put too much freon in one of my units. THE SOLUTION: 1. I have to either get a brand new unit or new ductwork to accommodate the higher degree of air flow from the larger a/c unit. 2. Since I can't afford a new unit and Jim Terrell is not refunding my money or returning my calls, I have to install a TXV valve that will help subdue the higher rate of air flow. 3. I have to pay for excavation of the extra freon that Jim put in one of my a/c units so that it runs more efficiently. Jim Terrell is a SCAM ARTIST.... Read my other review on this company and STAY AWAY FROM TERRELL HEATING AND AIR, INC. Contact Cool Masters at 678-407-7857 for any and all of your air-conditioning and heating needs...and they have a cool product called SprayFoam for your attic that I am getting installed in the next few months.
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Cool Masters, Inc. posted on 5/31/2012
Honest, Reliable and Professional
I am a dentist and expect the same level of professionalism and customer service that I deliver to my patients. Jonathan of Cool Masters surpassed my expectations. Jim Terrell of Terrell Heating and Air installed a York system on May 4th. Today, Jonathan came and did an inspection for Preventive Maintenance. Jonathan showed me where Jim Terrell installed a 3 ton unit instead of a 2 1/2 ton unit like I had before. He also did not correctly install the evaporator coil. Jim also put too much freon in my downstairs unit. It is difficult to find a professional in any service industry who consistently delivers excellent service before and after the sale. I believe I have found that in Jonathan and Cool Masters. Thank you.
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