katiescott
TRUST RATING
Member since 5/23/2012
Reviews 2
Average Rating
Helpful Votes 0

Security One Services

Posted on: 10/5/2012

Appalling Customer Service

When we returned from our honeymoon, my neighbors said that my alarm went off for an hour 2 different times.The system did not contact the monitoring service, and I was never notified on my cellphone. I called the technician immediately because I was horrified that my home was unprotected for 10 days while I was out of the country. His first response was a cold, "It's not our fault. Your system must have been struck by lightning." He made no attempt to apologize for the situation, and just kept interrupting me to tell me it was MY equipment that was to blame. But he supposedly checked all the equipment when he installed it 1 month earlier. I couldn't believe that his response was so unapologetic and I knew I couldn't depend on this company, so I told him that I wanted a refund. He said that he would absolutely not refund my money. Out of sheer shock, I cursed and said that my * house could have been burglarized and he wasn't even trying to help me! He told me to "get my head straight, shut my mouth, fix it myself", then hung up! I tried to call another manager, but there is no one else! He is a one-man operation. My credit card company finally had to get him to give my back my money. Moreover, he threatened to sue me and release my personal information on here if I "lied" in a review! Nice threat from a security company, right? I have no need to embellish. It's astounding enough as it is. I just thought it right to inform the public about this company.

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FREEMAN HOME REALTY LLC-KWPR

Posted on: 5/23/2012

A Realtor Who Truly Cares

Emily Freeman belongs to what I can assume is a very small group of smart, knowledgable, hard-working, motivated and CARING Realtors. Our first home-buying experience was very challenging. But Emily was able to navigate us through our short sale nightmare and get us our dream home! She went above and beyond what I thought a realtor would do for her client. Emily truly cares for her clients and will stop at nothing to make sure they get exactly what they want. I will definitely be calling Emily when it is time to sell and buy again!

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