Don't waste your time or money!!!
This is the absolute worst company ever. They have NO costumer service skills. Our a/c broke over a week ago. When the came out to fix it the tech was over 2 hours late and basically said it wasn't the unit that we needed the ducts replaced. Someone came out the next day and gave us the quote (which was more expensive than several other places, but they were recommend to us... what a joke!) It has since been a week and the work has not been done. Every time I call I get an excuse about new computer system or some emergency installation that has taken precedence over us. They keep telling us different excuses... not the right parts, not my department, new office systems, etc... This company is full of LIARS!!! We've been sitting in our house with no a/c and 2 young kids for over a week now in 85-90 degree weather and they just don't care. Trust me, save yourself the grief and take your money elsewhere. DO NOT DO business with Universal!! They are scam artist!!