WARRANTY NO GOOD
We contracted Rain B-Gone for our under deck panel and drainage system. Their estimate for the work seemed reasonable, though, not cheap. Job completed as promised. After about a year, a leak or two popped up. They weren't bad, so we lived with it. Later, the leaks were so numerous and bad, the dry 'underdeck' system was no longer dry. After more than one call to RainB-Gone, we were finally contacted by John, and he did come out with a crew and disassembled the entire system and basically reinstalled it with the existing materials. Now in early 2013, the guttering against the house wall has buckled and 4 panels have shifted and are twisted almost on their sides. It appears that the panels could come crashing down at any time. And I suspect they will eventually. Many many calls to RainB-Gone with no return calls. Someone actually answered the main number and when I began telling the woman that answered the phone my issue, the phone disconnected. I called back immediately only to be sent to voicemail. I can only surmise she hung up on me!
My husband actually got a hold of John and John texted pictures to him how to 'support' the panels until he was able to come out. That was 2 months ago. We have called John and the office number and left many messages..no return calls. I see the good reviews are mostly 2 or more years older. I'd stay away from this company that does not stand behind their work!! We'll have to pay again to have someone else fix it!