BetsyinDecatur
TRUST RATING
Member since 6/07/2012
Reviews 1
Average Rating
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Comfort Control Inc

Posted on: 6/7/2012

Wonderful experience on a brand-new AC install

I would rate this company higher than 5 stars if I could. Every step of our process with Comfort Control has been excellent. Our specialist, John, spent 3 hours at our house, examining our system and duct work, testing the airflow from the vents in each room, and discussing our family's special needs (kids with asthma, and a need for a zone system to properly cool the upstairs). He patiently explained everything so that we knew what we were paying for and why. The system we got was personally designed for us and our house; this stands in contrast to the other companies I spoke with, who just rattled off their current sales and seemed unable or unwilling to answer my questions. The guys who did the install were prompt, courteous, and professional, and John and Tom, the owner of the company, were present on both days to supervise. And, when we had some minor issues with the zoning system, all it took was one phone call to John, and the guys were back the next day to remedy it at no extra charge. I didn't know this level of professionalism and customer care still existed today...thanks, from the Rodgers family!

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