They Go The Extra Mile
AirMaster has been fixing our 7 year old "builder grade" downstairs unit every year for about 5 years. Last year (2011) we got a quote for a replacement unit, but decided to just fix it again.
This year it froze up again just like clockwork when the hot weather started. I called them and told them I thought I was ready this time and to send someone out with a new quote.
Jason came out and basically honored the year old quote (we did remove an item to install an additional register to the master bedroom). And, when the quoted furnace was found to be out of stock, Jason upgraded it to the next model at no additional cost.
The install team did an excellent job and the work area was spotless inside and out when they left.
While replacing a bent damper (and gaping hole into the attic!) on our other unit upstairs, Juan decided to climb the rafters and inspect the top of the plenum, where he found another partially covered hole that was leaking into the attic. Needless to say he fixed it too at no extra charege.
We have been greatly satisfied with the workmanship and customer service that they have provided over the years, and do not plan to use anyone else for our HVAC needs.