Ruined my hardwoods with refinish service
We asked for a refinishing quote on the floors and stairway. Live and learn over this mistake.
Issue 1 - Didn't offer any sort of written contract or guarantee when we began to authorize the work.
2 - We authorized only the floors and during the process they began to sand down my stairs before confirming (specifically told to wait when we talked).
3 - After sanding and applying poly, waves appeared across my floors caused by an issue with the drum sander.
4 - Also, they didn't fill any knots after sanding, leaving exposed holes in the floor.
5 - Also they used satin when we requested semi-gloss. Carlos agreed to have the team redo the work, but they still left waves in my floor, left pools of poly in corners, poly splashed up all my baseboards, and had clumps of poly/sawdust left around as well. We complained again, but had already been without my home for 1 week plus and did not want the crew back for another 4 days.
I do not recommend using this service for floor refinishing.