We called in on a day of record highs in Atlanta, our normal company who we HAD a s/a contract with told us it would be 2-3 days before we could get service. We called snappy and the manager said he would try to fit us in. The girls in the office staff called me several times throughout the day to keep me updated on our visit and finally someone came out around 8pm. He was extreamly nice and made the repairs getting us back up and running. I felt bad as he still had more people to see after us. Needless to say we were very pleased with the service and now have changed our s/a over to Snappy--recived a free plumbing inspection and a lifetime warranty on the repairs.