We have now had Kevin out to our house twice - once in the late evening, after we arrived home to a breakin that destroyed our door and it's frame. He arrived quickly, assessed the damage and returned the next day to install a very secure door with a steel reinforced frame. Today - a holiday! - I called him because we had a problem with the doorknoblock on that door - it came apart. Kevin was here in about 30 minutes, determined that the lock actually was fine, some screws had worked loose, fixed it but told me to call if we have any other problems - and I know he will come out quickly. The price he charged me for this house call - on a holiday! - was more than fair.