Stuck in the middle
I rated this company with all three's because honestly I am unsure. Greg was exceptionally helpful. At first he seemed a little upset because I told him that before I made a decision on the repair, I needed to get an estimate from another company. After speaking with his supervisor and getting a brief history of the other company's performance, I called the other company to tell them exactly what the repair would be and to see if I could get a quote over the phone. Well, I was quoted $30 (installed) from the other company and $110 for Habpro. Obviously being that the price is triple the quote I recieved over the phone, I opted for the other company.
Greg gave me pointers and even filled me in on the other company's tactics; upselling me on repairs or parts I do not need. Greg was right, the other company did try to sell me a top panel which was $149. Because of Greg, I did not go for it, I paid for exactly what he said I needed and with another small repair. Although the other company did exactly what Greg told me they would do, I still came out with the price I was quoted over the phone, which was $33.60. As a result, I saved myself $76.40 by going with the other company. Please note, I will post my opinions on the other company's site because it is true, they are not a 100% honest.