Member since 7/16/2012
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Sudlow Concrete, Inc.

Posted on: 7/16/2012

5 stars for concrete -3 stars for customer service

We decided to go with Sudlow concrete because of the price and good salesmanship that Bill presented. We waited a month to make a decision, but Bill was happy to come over to re-issue our quote. Our pouring plan changed, but Bill was willing to work with us on price. Bill's guys worked from dawn until the early afternoon during our last Atlanta heatwave. They were also able to work over a Friday to Saturday period, which was nice. Bill was there to oversee everything and answer questions. We ran into an issue with a curve on our sidewalk, but the guys were able to correct it. Overall the end result was quite phenomenal! Its the talk of the neighborhood. While Bill ALWAYS answered the phone he doesn't return e-mails. We e-mailed him about a crack that appeared (3" corner of the entryway) as the concrete was curing and about our mailbox being damaged during the install. He only responded only after I sent him a second e-mail 10 days later. He said "There is no good way to fix a crack in concrete ." That's it. Good thing we didn't mention that our chain link gate was also damaged. It didn't seem to matter! I agree with another poster that he didn't seem to care about issues after the install. Bottom line, we are ecstatic with our concrete. We wish that Sudlow had better customer service, but we feel like we got what we paid for. Just hope it lasts!

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 Crack in entryway.