Honest and thorough
Bought a home with a bad ac. The seller used a company called AC Smart to install a refurbished unit. It had a condensate leak, exposed wires and broke down soon after installation. They gave me a bid on another unit based upon the size I currently had. I called Magic Touch and they pointed out all the problems mentioned above. Challen used a heat gun to measure all the "hot spots" and recommended a vent be installed in our walk in closet which was extremely warm and making the bedroom hard to cool. He informed me of all the available rebates and gave me bids on several units. A complete explanation of the different units and reviews.3 days later I had a quiet, reliable, top of the line AC. I would never use another company but Magic touch. And I would never use AC Smart. Their service was horrible.