PEACE OF MIND
Dear Mr. Morgan,
I just wanted to send this note to you regarding your company and the people you have supporting you and your endeavor. There is such a tremendous amount of companies to chose from on the web and in the paper. I am so glad that I found your company and had the opportunity to meet with all the people that support the company. As you know the industry is very competitive but after meeting with your sales rep Challen, who provided a very comprehensive evaluation of our needs I knew which one I was going with , even though your price was not the most competitive. The installers worked under miserable conditions and finished the install in one day and maintained a high degree of professionalism. Then there were some issues and I dealt with Candice who helped assure me that my issues would be looked and promplty scheduled a meeting, met again with the installers and Rick your install manager. Again I was impressed with the level of professionalism and handling the issues I had to
satisfaction. Another follow up call out where I met your tech Dan, who resolved an issue and provided me with an education on the system I purchased in addition to what Rick had provided.
All I can say is the staff you have is a tremendous asset and completely skilled in customer service.
I must tell you this is only the 2nd letter I have ever written to a company regarding their service in my 65 years of life so you must be doing something right