Herman called to inform me when he was on his way to fix my refrigerator. He was very nice and polite and the service was great. I realize that repairmen can't give you an exact time of arrival because they do not know what the problem is for the customer and how long it will take to correct. They cannot tell a customer when they are working on their appliance that " I have to leave your appliance not totally repaired because I am late for another customer." Herman took time to ensure the he gave us quality service. Do we complain when we have to wait for the telephone repairman, cable, electric, gas or water. They all give you a time frame because they have no idea what problem they might encounter at each customer. I received quality service at a decent price and will recommend Herman to friends and relatives.