Don't hire them
I used this company for several years and recently had to fire them. Over the years, the crew that Joann sends to my house have broken things, not cleaned the bathroom in the basement, used my phone charger and located it to another area of the house, used my washer and dryer, put my cleaning supplies in parts of the house (the garage!) where I cannot locate them, broken the stovetop knobs, etc., etc. In the beginning, Joann was responsive to my problems but as of late, she is very defensive about the crews. When I suggested that she come to my house to see what I was talking about, she refused and said she was too busy. Very poor customer service. The crews generally do a decent cleaning job and don't steal. However, I can no longer put up with these other aggravations and when the owner will not even come to my home to help resolve the situation, well, that says it all. I will use someone else now. By the way, she will come to your house the first time and that is all. After that, she sends in a crew of 3 people to destroy your home and Joann never reappears.