I am a first time home buyer and got in to a contract just before Christmas holidays. One of my friend who used Parkman's service few months back provided their details. When I tried reaching out for appointment around 7PM on my way back from work, all I want was to leave a voice message to call me back sometime the next day. To my surprise, Glenda picked up the call and she was courteous enough to have a conversation with me taking some time in the middle of her Christmas shopping.She was quick and prompt as promised over phone and all my paperwork including agreement was done the same night. She did help me get the earliest time slot as I need to complete the inspection before the current owner leave the home for her vacation (it was occupied by owner). Mike came to the property on time and was on his task list from minute one. He is simply awesome, can walk the talk and have all the state of the art tools to deliver exceptional inspection reports. They do provide an IR screening as a complimentary service which was a news to me. Mike clearly explained all the moving parts and classified them as Minor, Moderate and Major. He was also prompt in delivering the report within few hours of inspection- Thanks to the technology he is using to document the inspection inputs.Will recommend them in a heart beat. Great Job Glenda and Mike.