Member since 8/11/2012
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Magic Touch Mechanical

Posted on: 8/11/2012

Magic Touch to the Rescue

I wanted to share my recent experience with Magic Touch. This week we have experienced record breaking highs. On Thursday I was working from home and noticed that it seemed to be getting warmer and warmer. I called Magic Touch at 1:55 p.m. and was told they could have a tech out between 3 and 6 the SAME DAY! I was beyond relieved. Then the tech called in less than 5 minutes and arrived by 2:30. Not long after Troy arrived, the fan began working. He stayed just to make sure nothing was truly wrong, and then detected a problem with the fan motor. Luckily we had purchased the extended warranty when Magic Touch installed the unit 5 years earlier. By 4:00 that afternoon and only $75 later, we had a new fan installed and the air was once again cooling down. Thank you Troy and Magic Touch! We got to sleep in our own beds and didn't have to resort to a hotel for the night. Great work!!

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