Competitive price, did what they promised
Installers Greg McDaniel and Tyson Wood worked hard to install a complete heat pump heating and cooling system in my attic. They had to raise/reduct the air handler to give the condensate line more slope. They also had to reduct the area over my attic fan in order to install a tent over it. Neither of these snags had been anticipated, but McDaniel and Wood didn’t try to change the price.
Another company’s estimate for a 2-ton Carrier unit was about $4,300. With Reliable, I was able to get a 2-ton Trane/Puron system, as well as energy-saving tents for both the attic stairwell and whole-house fan, for about the same price.
One disappointment: Previous homeowners had destroyed so much sheetrock behind the old thermostat that when Reliable’s installers went to put in the new one, they couldn’t secure the screw. As a result, the thermostat is just hanging there by its wires. (It’ll stay that way until I get around to fixing it, which could be a loooong time.)
In a perfect world, Reliable would basically say, “You’re paying us a mountain of cash here. We’ll make sure every part of the installation is perfect.” Professional HVAC installers aren’t sheetrock experts, but the company could empower its installers to say, “We can’t fix this, but we’ll get our repair work guy out here to make this right ASAP.”
POSTSCRIPT: Curtis came out and installed a back plate so that the thermostat is properly fastened to the wall. It looks great. Great customer service from this company