Pure run around...never shop there again
We will never buy a single thing at Havertys again. After trying to get a faulty couch resolved they only wanted to do Band-Aids and now we've got a couch that looks awful after only a few months of use. After spending almost $2000 and you think you're going to get something of quality but it looks like something we bought at Walmart. Very disappointed in the way they handled this problem.