Rocky Jones and Buddy have been out to service our old AC unit twice since moving into our home. Both times they have exceeded our expectations. I highly recommend their Service Plan - it has paid for itself. One thing to know - they are very thorough and answer all of their customers questions - which means they might not be exactly on time. I'm OK with that though because they do call ahead to let us know when they'll be here and I know I'm going to get top notch service! Thanks Rocky and Buddy!