Open door policy
If you've read my review... The response from SPS seemed as though the practice is willing to rectify something that was never good to start with. Not only did the doc insult me by calling me goldilocks; botched my breasts; and robbed me--the open door policy means... He'll do it all over again... PLEASE... find someone else. I actually did go in because of this "open door policy" to find that I would be assessed another discounted charge of $4300--digging myself a deeper hole of the $6500 I've already paid. I went to another plastic surgeon and he and his staff were appalled at my breasts. He actually pointed me in the direction of malpractice.