Setup for Failure
I had called Tim because I had a leak in my shower handles and he came out the same day late in the afternoon. He was not able to do the job the same day but he told me his estimate and it seemed to be lower than some of the competition. Called him back a few weeks later to follow up and he said that he remembered my situation and would still honor my price of the job. We set up an appointment for a few days later and I literally sent him a text confirmation of the date and time to his personal phone that he gave me. The morning of the appointment, I received a call from him an hour after the appointment time that his guy was running late and could be there in an hour or so. I was not able reschedule for the day because I had a busy rest of the day and told him that before we ever scheduled the first time. I asked what days could he do so we would not have the same problem again. We came to an agreement of labor day morning first thing. I called him on labor day afternoon asking where he was and he didn't even remember that he set an appointment with me until a few minutes into the call. He said that he totally forgot. I asked him if there was anything that he could do to make up for his errors both times and he offered to schedule me in three hours. I pretty much laughed because he would have just left me sitting there again.