Water heater replacement 50% above competition
Called with request for water heater replacement and gave quote to person over phone as they said have a service call that must charge for coming out. Guy came out and would not even help turn off water to water heater and wanted 50% more than other plumber for lesser warranty water heater. When I stated this problem he refused to turn off water to water heater and I called their customer service. Because I had asked up front that is fee only going to be for quote and not at least help get water off then no bother. They said they would tell a manager of my discontent which I suppose they could have but would not require him to turn off water to water heater to minimize problem (in basement so he didn teven have to crawl under in case you were wondering). They basically acted like their quote for 1500 was so much better than other I should pay it or pay their 40 fee without even turning off water. This company was my first choice due to some of advertising but based on this experience they are not who I thought they were. Over priced offer, fee for quote but not cut off water (turn handle to make sure right way), and had said this would at least be done when I accepted responsiblity to have them come. Paid fee for nothing and feel they are deceptive in their ads and their services.