cwduchene
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Member since 9/17/2012
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William Word's Tree Experts

Posted on: 9/17/2012

DO NOT TRUST WILLIAM WORD TREE LLC

This company was in our neighborhood last week to cut down our neighbors trees. One of the employees ask us if we would like some free mulch. I told him we would only want one yard of mulch and if that was too much trouble than no. He said that was fine. I left to pick up my kids from school while they were still working on my neighbors trees. When I returned, I found more than one yard (I would guesstimate 4 yards) of mulch had been dumped in my driveway. I contacted the company to request that they come remove the unwanted mulch. This was on Wednesday. I was told that it would be Monday (today) before they could make it out. When I followed up with them today, I left a message. I got a call back from the employee who left the mulch who claim to have no idea why I was calling. I explained to him why, we went round as to the details (yes he wanted to argue about the details and when he would do the pick up). We then spoke with the original gentleman at the main number and was rudely told that he did no service for me and that he was not going to pick up the mulch. Sorry sir, but the service was dumping "free" mulch that YOU OFFERED to me. That was the service you provided. I trusted your company, and thought about getting a quote from you. Well no longer. I will post this in every review spot I can find on your company. All this for some mulch you could have come to get. This is the service you will receive from William Word Tree Company.

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