Member since 9/21/2012
Reviews 1
Average Rating
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Desert Valley Aire Inc.

Posted on: 9/21/2012

The best service EVER received EVER

I would like to commend one of your Service Tech's by the name of Carl Jones. Carl has been out to service my a/c units a number of times, and has always been very helpful, cordial, and experienced to repair whatever the issue was with either of the two units we have. Last night was no exception. After having taken my wife home from the Doctor's office after 5:00 pm, we come to the house and the unit cooling the upstairs for the bedrooms was not functioning properly. I immediately called your company, and was told due to the high number of service calls, a Service Tech would not be able to respond until the morning. By then, the upstairs was over 90 degrees. At 7:00 pm I received a call from Carl saying he was on his way. When he arrived, he reassured me and my wife we would have cooling air. By 10:00 pm, everything was working properly. We were very pleased. I'm sure Carl had a rough day being out in the sun and heat, not to mention it was dark and late. But, you would never know it! He did his job, and was very professional. He knows what he's doing. Carl Jones is a credit to your company, and my wife and I are very pleased to have a Warranty Agreement with you. If your other Techs are as good as Carl is, your business will thrive. Thank you Carl, and keep up the good work!

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