zdogg4
TRUST RATING
Member since 9/25/2012
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Tree Pros posted on 9/25/2012
So Disappointed
I phoned Tree Pros for my newly purchased, but neglected home for 3 lg trees and big clean-up job. Toby arrived,professional with a fair quote. TreePros contacted me ~2 wks later with reduced bid, and agreed. The crew arrived as scheduled,then before I knew it, they were finished(approx 20 min).In my backyard all the dead vines and shrubs intact, and the debris from the previous homeowner was still on the ground and around the pool fence. The crew told me it wasn't specified on the work order. I phoned Tree Pros to explain and the crew proceded to tear out the dead vines/shrubs but not roots. My overgrown palo verde was severely cut back on only one side,the opposing side left as before.Again following the work order.I was dumbfounded! The overgrown tree in my front yard remained overhanging in my neighbors yard as before and also left assymetrical. That afternoon, they phoned for payment, I requested a supervisor to inspect. In a wk, Rick arrived and agreed the trees needed to be reworked and yard a clean-up. A new crew came 4 days later and balanced the trees and even pulled a dead lantana from my front yard! Cleanup then was impossible due to heavy rain. Now all has gone awry with communications. We've been called liars, difficult, told I'm making this up. I hope the rant I received today by the CSR/acct rep helped her feel better. This is an angry group and I hope things improve for their sake. I just want my yard cleaned up and these folks paid, and be done with it.
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