Great company, great technician named Mark
Today I had my heater serviced by a friendly, helpful service person, named Mark. He explained the steps he would take, worked efficiently yet was very thorough on his job. He patiently answered my concerns and questions. And he made me laugh when when I told him my plans, to learn how to clean the outside unit myself from watching internet videos. His advice was not unless you want the electricity to fry your hair. I would highly recommend him as a very capable service tech, anyday.