After setting up the appointment over the phone I received a confirmation via email as promised. I also received a call to let me know the tech was on his way. The tech, Jerry, was very professional. He was informed that I was a first-time Angie's List customer and would get the indicated discount. He checked out our furnace thoroughly and summarized the readings he took on the functioning of the different parts of the system. We signed a service contract with them. Jerry asked when I would like them to come out for the AC annual maintenance. He said we would receive a reminder email at the agreed upon time. Great job, Jerry!