Teliesen
TRUST RATING
Member since 10/20/2012
Reviews 1
Average Rating

Helpful Votes 0

Reviews 1 to 1
OnlineMetals.com posted on 10/20/2012
No communication
It's hard to rate the customer service because there is NONE. I placed an order in early September and all went well, but not this time. I placed a small order (#658993) on 10/10/12 and got a confirmation email which included this: "Need a UPS Tracking Number? We'll send that to you in a Shipment Confirmation e-mail on the day that the material ships out.  So, watch your e-mail inbox!" After couple of day with no such notification, I logged on to the site on 10/13 and saw that my order was still "in process." I then sent an email asking why? I got an automated message that said "We have received your request for more information. Thank you.  We do our best to respond to all inquiries within 1 business day." It is now NINE days since I placed my order and I have received neither the item nor any communication. This is very dissapointing. I had thought I had found my source for metals for my various projects, but the failure to communicate is a real problem. Too bad.
Overall



Quality


Service


Value




Reviews 1 to 1

Locations
Arizona
Atlanta
Austin
Boston
Chicago
Dallas
Denver
Detroit
Houston
Las Vegas
Los Angeles
Miami
New York
Philadelphia
Portland
San Diego
San Francisco
Seattle
Washington, DC
More »
Kudzu Features
Advice
All Categories
Deals
Guides
Maps
Restaurant Finder
Virtual House

©2014 Cox Search, Inc. All rights reserved. Data provided in part by Localeze and Valpak.