Member since 10/22/2012
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Roswell Transmission and Car Care

Posted on: 10/22/2012


Beware. Car seemed un-repaired. Poor customer service. When I pulled up, the car was still leaking, hood was up and I had to bicker with one of the mechanics to be able to see the work that was done before I paid. They overcharged for parts ordered (can easily find locally or online for almost 50% less), made repairs that I did not request, and did not return phone calls when I was merely asking the amount to pay. When I was first diagnosed, I was asked if I would want to replace my thermostat (the current one was still functional). I said that I did not have the money to replace it at this time, so please do not install it. When I got the bill, I saw where they charged me for the thermostat, but not the labor. Somehow, I got a $50 discount, but I don't know why...this service was terrible. As I was leaving, I had two mechanics still looking at my car with the hood open as if they weren't even finished with the job. This took ELEVEN days to complete a job to only replace a radiator. Would I recommend Roswell Transmission? Absolutely not. Also, they charged $28.95 for one gallon of antifreeze. Seriously? I hope this is the best that money can get. If it is, you might want to suggest a more economical item to your customers. This was awfully expensive and painful. Never go to Roswell Transmission.

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