6:30 in the morning and it is raining. I take the dogs out through the garage and upon coming back into the house, I hit the garage door buttom and go into the house. Right then I hear a huge crash and bang. I look in the garage and the entire unit is dangling above my new car - just two weeks old. I have to be downtown for a meeting at 9:30. I went onto Overheard Door's website and scheduled service. I've never done this before but I couldn't call since it was so early in the morning. At 7:30, Don calls and says he is on his way and should at my house by 8:00. By 8:30, Don had the door open so i could get out. He finished about 90 minutes later and took the time to tune up both doors. I cannot tell you how happy I was with the response, the professionalism, the quality of work and the value I received. Don was amazing!! I can't say it any other way. The guys have a customer for life!