Member since 11/12/2012
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Mr Rooter

Posted on: 11/12/2012

Horrible and Dishonest Service

They offer the $195 (1000 Gallon) Septic Pumping and $295 (1500 Gallon) tank. I did not know which one I had so they said they will send an expert out who will do a free estimate and inform me about the tank. When he arrived he informs me that there will be additional fees depending on the amount of sludge or solids. He got a metal rod from the truck and starts looking for the tank poking the ground for about 15 minutes. He assumes that the house is connected to the sewer on the street and only way to find out is to get someone from the company with a camera to run into the sewer to follow the pipe for additional fee of $400. He told me to call the company and he left the house. I go back to work and I got a call about 1 1/2 hours later from Kimberly from the office. She said that" You need to go back to the house and pay the driver $125 service call fee." I was shocked. I said he was not able to find it and now you want to charge me a service fee that is almost the same amount as the full service. She got upset and had nasty attitude saying "I does not matter. You still have to pay." The man apologized and tried to blame the management for being greedy and informed me that Kimberly's bad attitude and customer service is normal.

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